Help for Printermatic

Contents

• What can I do with Printermatic?
• Getting started
• How do I...?
• FAQ (frequently asked questions)
• Installation notes
• Trouble shooting
• Contact us

Copyright and privacy

Printermatic, the name, the application, the software, the source code, and the documentation including this help document are all copyright (c) www.1site1moment.com.

The configuration of your printers and of your network, and other such information is yours. This software will not seek, store or transfer any such information away from your network.

Microsoft, Windows, etc are all of course the trademarks of their respective owners.

What can I do with Printermatic?

Printermatic is a fast, convenient way to survey the printers on your network.

• Use it to list the printers you have.
• Use it to assess the printing capacity you have - where are the most powerful printers?
• Use it to check your drivers - are they the ones you thought you were using?
• Use it to analyse your printing resources. Our simple option to download facts and figures into a spreadsheet means you can analyse your printers any way you like.
• Use it to measure printing reliability - what are the issues that affecting printing on your network?

Getting started

Printermatic is available from our website at www.1site1moment.com/p2.

• Download to your network by right-clicking and then selecting 'save as'.
• Choose a sensible location for saving the application, and make a note where you saved it for future reference.
• Then simply run the application. It will study your Active Directory to make a survey of your networked printers. This takes a moment or two depending on the size and speed of your network.
• Then select the various options on the screen to analyse the printer information.

How do I...?

• How do I make a list of the printers in my domain? Start printermatic, use 'set up' to check the last printer survey was recent, and select 'printers'.
• How do I review my printing capacity? Ue the 'capacity' option which will show you your most powerful printers, with their page-per-minute ratings.
• How do I check what drivers I am using? Use the 'drivers' option.
• How do I print, email or format this information? Use 'copy and paste' from the Printermatic application. This will work neatly with Excel, Outlook, Word, or any other application.
• How do I make a more detailed analysis of my printers? Use the 'spreadsheet' option to download into Excel every single fact and figure about your printers. From there you can sort, select, format or otherwise work with the data in any way you please.
• How do I measure printing reliability? What matters is perceived reliability. printer failures, print queue hangs, server reboots, driver upgrades, and so on. The total effect of all these and more contribute to how users perceive printing reliability. We measure printing reliability by the average number of such events over a period of time. Your target should be zero, to attain perceived total printing reliability. An average of 1 or more issues per day per printer would create an impression of too little reliability for most types of user.

  Use the 'reliability' option and pritermatic will perform a simple measurement of reliability. You can then review the different types of issue that re-occur on your network, with guidance on what they might indicate.

FAQ (frequently asked questions)

• Why do I get a message saying 'access to this resource from another domain not allowed'? This can happen if you attempt to run the application directly from our website on the internet. We recommend instead you save the application on your local disk or network, then run it from there.
• Why are no printers listed? Check you are logged into a network with an Active Directory. Check your log-on has read rights to the printers.
• I get the error message 'no such table'. This often refers to the LDAP (Lightweight Directory Access Protocol). This can happen if you are not on a Windows network.
• Why does Printermatic list printers I no longer have? We list the printers by surveying the Active Directory. Check your network administrator has a policy of removing entries when printers are decommissioned.

Installation notes

Printermatic is a broadband application. This means you install it by saving the application to your local network or drive and running it from there. The application requires internet access because it uses modules from the internet. One advantage of this are that the local installation is small. Another is that we can often make upgrades to central modules without you having to trouble to re-install.

• Check you have always-on internet access. It does not neccesarily have to be broadband.
• You will need Microsoft Internet Explorer version 5 or later, for this application to run
• You will need Active Directory, and LDAP (Lightweight Directory Access Protocol) installed for us to survey your printers.
• We will only survey printers in the domain you are logged into, and provided that, as is normal, you have read access to the printers.
• If you will want to use the 'spreadsheet' option, you will need to have Microsoft Excel installed.

Trouble shooting

Printermatic normally runs fast and cleanly. Check the 'installation notes' to help you get it running the first time. If you experience difficulty running Printermatic, here are some other typical issues:

• No printers listed. Are you on a Windows network with Active Directory? Are you logged on? Do you have access rights to view the printers?
• Unexpected error messages. Are you still connected to the internet? Printermatic is a broadband application.
• Security error messages. Check you are running the application from your local disk or network, and not from our website.